| Is the tech mania over, not really |
The king is dead-Long live the King! - Seems a bit odd - but that
is what is happening to the tech industry these days. But instead of the old paving the
way for the new, it is the other way around - the new giving way to the old.
There is a crazy story as to how this tech mania started. The Net stock boom really
exploded after Netscape went public in 1995, before it had earned a dime or had any idea
when it ever would. Yet the offering was spectacularly successful, clearing the way for
hundreds more Net companies to do IPOs far earlier than companies ever had done them
before--with disastrous results for many investors. When Jim Clark, Netscape's co-founder,
who had been advised strongly against taking the company public that early was asked why
did he do it? The answer, as cheerfully admitted by him was that, he had to make a payment
on Hyperion, the megayacht he was having built. If he missed the payment, the Dutch
shipyard that was building the boat would give his slot to someone else, and he wouldn't
get his yacht for years.
So from such motives, among others, grew one of history's great stock manias and a new
model for venture funding. No wonder that then it all came crashing down!. However all is
not over - The Internet boom is going through a painful period of transition. Gone are the
days when an investor bought a tech stock, kicked back, watched its value double.Today the
scenario is completely different : Buy a tech stock, fret, and watch its value fall by
half - if you're lucky. But here's the news : Tech lives. The long boom of the Internet is
just going though a period of transition. Last year P2P and B2B stood for peer to peer and
business to business, two hot trends that haven't delivered all that much; this year they
stand for path to profitability and back to basics. Back to basics--that's the prevailing
theme of our Tech Trends this time around. Pundits always underestimate the amount of time
it takes for a new technology to become widely used.
In an era of rapid quantum changes, globalisation (access to global resources &
markets and increased competition), deregulation (mainly in telecommunication and
financial sector) and consolidation (biggest mergers and acquisitions taking place) are
changing the fundamental chemistry of the way businesses will henceforth be run and
managed. Internet technologies and resultant e-commerce opportunities are likely to exceed
US $7.3 trillion in B2B and US $184.5 billion in B2C in year 2004 (according to studies
made by Gartner group and Forrester group). High-speed ADSL and optical fibre are
providing higher bandwidth and WAP technologies will only go to further facilitate mobile
business. As a result of convergence of technologies, web appliances are expected to
proliferate and non-PC devices will outnumber connected PCs in the near future. Under
these circumstances, IT is increasingly becoming the central nervous system of businesses.
Software companies are now required to deal with a quantum change and new business models
with high degree of creativity & innovation and be able to provide the quickest
response to extremely complex requirements of customers.
But as of now the news from NASDAQ is that Tech today is all about, back to the
basics-instead of looking far out into the future, focus on the here and now. What's hot
in wireless data? Plain-vanilla e-mail, not WAP, 3G, or Bluetooth etc.location- based
applications. Back to basics also applies to the so-called business models of technology.
Web portals, for instance. They helped launch this strange new medium, but the
winnersrediff.com, Satyam, Yahoo, etc--look a lot like an industry we're very
familiar with, broadcast television: big networks with mass audiences, mass content, and
tons of services. Companies having traditional business models which are less e com
exposed like Infosys, Satyam etc. will continue to grow in the new era of the net.
India already enjoys significant competitive advantage (but other countries like the
Philippines, China, Mexico and some CIS countries are also increasingly gaining ground)
for software outsourcing (at US $5-6 billion, accounts for roughly 1% of global
outsourcing market), a phenomenon that is set to grow rapidly, as it is an effective tool
for corporates to cut down costs to remain competitive.
Infosys for instance, which has emerged as a world leader in providing IT consulting and
software services to the finest global organisations, mainly in USA (77%) and Europe
(14%)has a fairly traditional model of growth. Software development accounts for 44%,
followed by re-engineering 29%, maintenance 10% and 15% from other segments. Software
products accounted for only 2% of revenues. The companys clients too are varied
-major clientele are from manufacturing (23%), insurance, banking & financial services
(30%), telecom (15%), retail (11%) and other industries (21%). The company is expected to
record more than 85% growth for FY 2001. The current market price is discounting FY 2001
Earnings at abysmally low levels. The below mentioned table reveals how this company is
planning to face up to the challenges of the changing environment.
| NEW PARADIGMS | ACTION POINTS | INFOSYS RESPONSE |
| Global delivery capability | Establish development centres across the world | Development centres in USA, Canada and UK and more ODCs in India. |
| Explore new markets |
|
Improving share of business from Europe, Japan by opening offices there. |
| Move up the value chain |
|
Revenue Productivity (in US $)
has been consistently improving. 1998 1999 2000 (On-Site 83,400 : 94,500 : 102,000) (ODC 40,600 : 44,700 : 52,300) (Blended 50,300 : 57,200 : 68,500) |
| Adapt to Internet world |
|
Quickly adapting to Internet world, such that e-Commerce related Revenues now account for 29% in Q1 of FY 2001 and are likely to witness further growth, as company offers real technology solutions to Dot.com companies, Fortune 1000 companies and Application providers. |
| Acquire competency |
|
Established Software Engineering & Technology Labs and Domain Competency Group with objective to provide training to employees in new technologies. |
| Forge alliances | Build long-term relationships with clients |
|
| Explore innovative growth options |
|
Provided incubation mechanism for employees to launch their own ventures. Looking at growth through acquisitions |
| Build a strong Brand | High quality, trustworthy, market savvy supplier | Increased investment in marketing, establishing new offices abroad, leveraging NASDAQ listing and participating in trade shows. |
Aru Srivastava
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