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Phone Banking


Here, in this section, get to know about current account offerings and special features by different leading banks in India.

Standard Chartered Bank
ICICI Bank
HDFC Bank

Standard Chartered Bank

Convenient banking at your fingertips

As part of our commitment to meeting all your needs, we offer you Phone Banking - a service that enables you to access a wealth of financial information, 24 hours a day, 7 days a week. 
 
You can now carry out all your banking transactions with ease from the comfort of your home or office and at any time convenient to you. What's more, this service is available free of charge to all Standard Chartered customers.

Through Phone Banking you can

  • Check your account balance
  • Get details about specific transactions
  • Inquire about the status of a particular cheque
  • Order demand drafts
  • Stop a cheque or a series of cheques
  • Transfer funds amongst your linked accounts
  • Ask for a statement of your account or a cheque book
  • Change deposit tenure
  • Get information on deposit rates, lending rates, exchange rates and bank  charges
  • Access information on any of our products and services
  • Call Room Service to open your account
  • Make complaints and suggestions
  • Available currently in Ahmedabad ( 9:30 a.m. to 10 p.m. ), Pune ( 9 a.m. to 8:30 p.m.), Mumbai & Delhi (24 hours) and Calcutta, Chennai & Bangalore ( 8 a.m. to 8 p.m.)

ICICI Bank

Phone Banking - The easiest way to access your account

ICICI Phonebanking brings you a host of services at your fingertips, 365 days through the automated phone banking menu and by speaking to our Customer Service officers. Phonebanking is convenient and secure. Your transactions are protected by a T-PIN which is your personal password to your account

ICICI Phonebanking comes to you totally free of charge

With ICICI Phonebanking you can

  1. Savings account :
    • Balance Enquiry
    • Statement of account
    • Cheque status enquiry
    • Stop Payment
    • Cheque book request
    • Dial-a- draft/payorder
    • ATM lost card reporting

  2. Fixed Deposits :
    • Opening a Fixed Deposit
    • Checking Fixed Deposit details
    • Request for change in tenure
    • Request for TDS statement
  3. Others :
    • Standing Instructions
    • Complaints and suggestions

Inquire about any ICICI product

  1. Credit Cards:
    • Balance and account related inquiries
    • Statement of account
    • Dial a draft/payorder
    • Lost/Replacement card
    • ATM pin re-issue
    • Payment instructions

Phone Banking is now available at the following centres, at the following numbers.

Centres Telephone
Mumbai 022 492 6666
Pune 020 605 3333
Delhi 011 619 6000
Chennai 044 435 4350
Nasik 98230 93333
Goa 98230 93333


HDFC Bank

We offer our customers in Mumbai, Delhi, Chennai, Calcutta, Bangalore, Hyderabad and Pune the power to carry out banking activities using PhoneBanking, round the clock, everyday.

PhoneBanking enables you to conduct a wide range of transactions without ever entering the bank. They are:

Account Details
You can use PhoneBanking to get up-to-date details of your Savings or Current Accounts and your Fixed Deposits. You can have the details of the last five transactions read out to you at the touch of a button. What's more, you can even have a mini account statement faxed to you, or request for a statement of accounts for a specific period to be mailed to you.

Cheque Book/ Account Statement Requests
You can register a request for a new chequebook using PhoneBanking. These will be sent by courier to the address on our records.

Stop Payment Requests
If you want to stop payment of a cheque, all you have to do is call us, 24 hours a day.

Fixed Deposits (Service available in Mumbai and Delhi only)
We offer you the option to open a Fixed Deposit over the phone, by simply authorising a transfer of funds from your Savings Account. The deposits can be opened in the names of the account holders in the funding account. You may also book the Fixed Deposit in your single name and maintain a sweep-in facility. PhoneBanking also enables you to request details of your Fixed Deposit, or Tax Deducted at Source, if any.

Reporting of Lost ATM Card

If ever you lose your ATM Card, you needn't wait till the bank opens to record it. If you call us during PhoneBanking hours, our representative will immediately hotlist your card. If you call after PhoneBanking hours, your report will be registered, and your card will be hotlisted within an hour of opening on the next working day.

Demand Drafts (Service available in Mumbai and Delhi only)
You can now place a request for a Demand Draft or Manager's Cheque worth up to Rs. 50,000 per Customer ID per day, on the phone. For HDFC Prefered clients the limit is Rs. 100,000 per day. The draft or cheque will be sent to the address on our records by courier on the next working day.

Fund Transfers (Service available in Mumbai and Delhi only)
If you hold multiple accounts with us, all you have to do is call in to transfer funds between accounts. There is no fund transfer limit.

Talk to a PhoneBanker
You can talk to a PhoneBanker to change your address, and other contact details over the phone.

Cheque Status Inquiries
You can use PhoneBanking to check on the status of a cheque.

USING PhoneBanking


When you dial in to PhoneBanking, a voice prompt will guide you through your transactions. Also, for those who prefer the human touch, our PhoneBanking service comes with the option of talking to a Phonebanker, who will attend to your special needs.

PhoneBanking Numbers
If you live in Mumbai, Delhi, Calcutta, Chennai, Bangalore, Hyderabad,Pune or Chandigarh, you can access your HDFC Bank account by calling the following numbers:

CITY PHONE NUMBER PHONEBANKER TIMINGS
Mumbai 859-1818 Weekdays: 8:30 a.m. to 8:30 p.m.
Sat/ Sun/ Bank Holidays: 10 a.m. to 2 p.m.
Delhi 91-630-9393*
Calcutta 359-7061 Weekdays: 8:00 a.m. to 8:00 p.m.
Sat/ Sun/ Bank Holidays: 10 a.m. to 2 p.m.
Chennai 858-5959 Weekdays: 8:30 a.m. to 5:30 p.m.
Sat/ Sun/ Bank Holidays: 10 a.m. to 2 p.m.
Bangalore 223-2233
Hyderabad 323-0036
Pune 566-0266
Chandigarh 0172-268888 Weekdays: 8:30 AM to 8:30 PM
Sat/ Sun/ Bank Holidays: 10 a.m. to 2 p.m


SECURITY
When you use the PhoneBanking facilities, your transactions are completely secure. Our PhoneBanking centres in Mumbai and Delhi, are equipped with an Interactive Voice Response system and a Call Centre facility, which assure complete confidentiality of transactions. Moreover, when you open an account with us, you are given a unique Telephone Identification Number (TIN), which is completely confidential.

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